Rev’s Diesel Performance strives to give everyone top quality customer service and a great shopping experience. If you are not satisfied with your purchase for any reason, you have 30 days from the date received for an exchange, store credit, or refund depending on the condition of the product(s). Anything after 30 days will be handled on a case by case basis.
Shipping Costs Are Not Refundable
To start the return/exchange policy, please fill out the following form: Return Exchange Form
Once submitted, we will review your request within 24-38 hours and send you an RMA.
RMA numbers are only valid for 30 days. After 30 days customers have to request and have a new RMA # approved.
Preparing your item for shipment:
- Returns must be packaged securely in an outer carton.
- Do not write on the original product packaging itself. Only on the outside shipping carton.
- Returned product must be in new, re-saleable condition, with all original boxes, packaging, parts, cables, manuals, etc.
- Keep your tracking number until the return process is finalized.
Upon receipt, all returns will be inspected, and, at our discretion, credit may be refused. A restocking fee* will be assessed. The customer is responsible for shipping costs incurred on returned products. Original shipping charges will not be refunded.
* Restocking Fee
All returns for refund will be charged a restocking fee up to 15%. This will cover any original shipping fees, credit card fees, and any other fees associated with the order. Any exchanges will not be charged a restocking fee. The customer is responsible for the original shipping charge. HOWEVER, some manufacturers require a higher restocking fee. Please see the list below for manufacturer specific restocking fees.
* Special restrictions apply to some of our manufacturers
PPE – Only returnable if unopened. If an item is opened, used or defective, a RMA # must be obtained from PPE. Once the RMA # is received, please follow our Return Policy to complete the return.
S&B – S&B requires a 15% restocking fee on any returned item. This is S&B's policy and out of Rev’s Diesel Performance control.
ATS – ATS requires a 25% restocking fee on any returned item. This is ATS’s policy and out of Rev’s Diesel Performance control.
FLO-PRO – Requires a 15% restocking fee on any returned item. If the part has been installed we CANNOT return the product.
Quadzilla Power – Requires a 20% restocking fee on any returned item. This is Quadzilla's policy and out of Rev’s Diesel Performance control.
Titan Fuel Tanks – Requires a 20% restocking fee on any returned item. This is Titan's policy and out of Rev’s Diesel Performance control.
*Reasons/Circumstances a credit will not be issued:
- Product has been installed
- Product is damaged from installation
- Missing parts, manuals, or original packaging
- Seal on electrical part is broken
- Product serial number does not match the original serial number shipped to the buyer
- Product is deemed not re-saleable due to customers actions
- Special Orders are not returnable or refundable.
Rev’s Diesel Performance will not reimburse labor charges or installation fees under any circumstance.
Defective Items
If any item(s) arrive in an unacceptable condition related to a manufacturer defect the customer service team at RDP will do whatever we can to help you resolve any and all issues. Please follow the Return Policy to handle any returns.
Damaged Items
USPS, UPS, and FedEx are fantastic and Rev’s Diesel Performance trusts’ in them to deliver your package! However, in the event a package appears damaged during shipping, please take pictures of everything and contact us to resolve any issues.
Exchanges
Items in new condition (including original packaging, paperwork, hardware and instructions) may be returned for exchange. There are no restocking fees on exchanges. The customer is responsible for the shipping charges associated.
Warranty
Rev’s Diesel Performance does not manufacture any of the products we carry therefore we do not offer or imply any warranty on the products what-so-ever. All product warranties, if any implied, have been done so at the discretion of the manufacturer. If you are in need of warranty assistance on any product you’ve purchased, please contact the manufacturer directly.
Cancellation Policy
Once an online or phone order is placed, we process all orders in a timely manner. Should you have the need to change part or all of your order, you must call and speak to someone in our Sales Department. Requests to change part or all of an order will be accommodated only if the order has not yet been processed and sent to the warehouse for shipping. If your order has already been processed, you will need to follow the steps for a RMA # request outlined in our Return Policy above. In some cases, additional charges may be incurred (i.e. to stop a package already in transit, restocking fee, etc.) but those will be reviewed and discussed with the customer on a case by case basis.
